Welcome to Suburbia
Welwyn Garden City 01707 268782
Stevenage 01438 832235
E: property@suburbia.co.uk
FAQ



As you charge less do I get less of a service?
Absolutely not.  We carry out the same work as a traditional estate agent and in fact have more proactive marketing tools than most. Floor plans, virtual tours are standard with us and we believe we have the widest internet advertising  than any other agent.

How comes you are much cheaper than other agents?
Estate agents can do an awful lot of work without getting paid. A good high street estate agent on average will only sell about 25% of the properties they are instructed to sell.  This mean that on a no sale no fee basis  100% of the costs of advertising, man hours etc incurred are passed on to that small 25%. If everyone paid for the cost of their marketing estate agent fees could be much much lower. So far this year we have sold 76% of the properties we have been instructed on. Sadly though we do not have enough properties to sell!!

Why do agents only sell 25% of the properties they have?
There are various reasons why people do not sell their property. Some people change their minds about selling, changes in circumstances or even unrealistic asking prices. These people currently pay nothing for the work and marketing that is done.

What if I change my mind, do I get my money back?
You can change your mind within the first seven days (the cooling off period) of signing our agency agreement. We will refund you the fees minus an administration fee of £75 including VAT.  Optional extras are exempt from the seven day cooling off period and will not be refunded.

After the seven day cooling off period has passed there will be no refunds.

You  are free  to take the property off the market for whatever reason at any time. If you then decide to remarket the property again within six months of taking the property off the market you will not be charged again. If you put the property on the market  after 6 months we will charge you £120 including VAT.

Once I have paid you what motivation do you have to sell my property?
Obviously our fee structure is very new and can seem to be daunting however we firmly believe this is the future of estate agency. If we just took your money and did nothing we would be found out very quickly and this model would fail. Nobody would use us and we would soon be out of business. If anything we have an even greater incentive to prove this system works.

You also have the added security of Suburbia being full members of the property ombudsman who can award you compensation if we do not act in your best interests

Am I tied in?
Not for options 1,2 & 3. Only option four where we ask for a 2 month sole agency.

Can I use another agent as well?
Yes with the exception of option four. You can use as many agents as you like but you will need to consult their terms and condition to avoid paying two fees.

How long can I market my property with you for?
We will market your property until it is sold or until you ask us to take it off the market.

Does it matter if my home is on the market with another agent?
You would have to check the contract you are in. We are classed as estate agents and you may find yourself bound by the terms and conditions of the contract that you have signed with your current agent. You may have to wait until the agreement with your current agent runs out or, if you speak to your agent nicely, they might let you out of the contract early!

Are there any hidden charges?
None

Will you sell my home for less money than other agents?
Absolutely Not. You decide the price we market your property and the offer you take. We will advise you but you always have the final say. We are firmly committed to achieving the best possible price for your property.

If you have other questions please feel free to call us and we will glad to answer any questions you have.




Business & Technology Centre. Bessemer Drive, Stevenage. SG1 2DX Company number 5672347
The cookie settings on this website are set to allow all cookies to give you the very best experience. If you continue past this page without changing these settings, you consent to this. You can change your cookies settings at any time in your browser.

More Information     No Thanks